Collections from Warehouse
We are no longer able to offer collection of orders from our warehouse.
Dispatch Times
- Express Delivery (Courier - DPD or FedEx): Orders placed before 2pm, Monday–Friday are dispatched the same day.
- Standard Delivery: Dispatched within 1-2 working days.
- During peak periods (e.g. Christmas), same-day dispatch may not always be possible, even for Express orders.
- Orders placed after 2pm Friday or over the weekend are dispatched the following Monday.
Mainland UK Deliveries
We offer five clear delivery options to give you flexibility, reliability and value:
| Service | Price (ex VAT) | Estimated Delivery | Notes |
|---|---|---|---|
| Economy (Royal Mail Tracked 48) | £4.50 | 2–4 working days | Ideal for smaller/lighter parcels (<2 kg). |
| Standard (Courier - DPD / FedEx) | £5.99 | 1–2 working days dispatch + next-day delivery | Courier chosen based on parcel size/weight. |
| Express (Courier - DPD / FedEx) | £7.49 | Next working day if ordered by 2 pm | Priority pick & pack. |
| Pallet Delivery | Varies | 1–3 working days | Free for most orders ≥ £150 ex VAT. In some remote or high-cost areas, pallet charges may exceed our standard rates - if this happens, we’ll contact you before dispatch to confirm options. |
If you have a preferred courier, reply to your order confirmation - we’ll do our best to accommodate (not guaranteed during peak).
Enhanced Delivery Verification for Higher-Value UK Orders
From 28 October 2026, UK orders with a goods value of £200 ex VAT or more may, as well as other orders we consider to require additional protection, may at our discretion, be sent using Enhanced Delivery Verification.
Depending on the order, delivery address and courier used, this may include:
- DPD PIN delivery, where a unique PIN must be provided before the parcel can be released.
- FedEx signature delivery, where a signature is required before the parcel can be handed over.
Enhanced Delivery Verification will not necessarily be applied to every order over £200. We may choose not to use it where, for example, an established customer receives regular deliveries at a staffed business premises, warehouse or Goods In department.
Where PIN delivery is used:
- The PIN will normally be sent to the email address and mobile number provided with the order.
- Please ensure you have given us a valid and monitored email address and mobile number as we cannot regenerate PIN codes as these are produced by DPD.
- The PIN may be shared with an authorised person at the delivery address, such as a colleague, receptionist or Goods In team.
- Anyone provided with the PIN will be considered authorised by the customer to accept the shipment.
- Once the correct PIN has been provided and the parcel handed over, we will regard the shipment as successfully delivered to an authorised recipient.
- If delivery cannot be completed and the parcel is subsequently returned to us, reshipping may be chargeable.
Free Delivery
- Spend £150 ex VAT or more on goods to qualify for free delivery.
- Offshore locations - including Northern Ireland, the Scottish Highlands, the Channel Islands, Isle of Wight, Isle of Man and other remote postcodes - are excluded from our free delivery offer.
- Free delivery applies to Standard or Pallet Delivery services only. Premium services such as Express (Next Day), timed deliveries, or Saturday delivery are excluded.
- For pallet deliveries, we will cover delivery costs up to £60 (ex VAT).
- If the delivery charge exceeds this amount (for example, in remote areas), the difference will be charged at checkout.
- Where multiple parcels or pallets are required, free delivery applies to the first £50 of shipping charges; any additional cost will be shown clearly at checkout.
- Free delivery does not apply to international destinations.
Northern Ireland Deliveries
| Parcel Type | Service | Price (ex VAT) | Estimated Delivery |
|---|---|---|---|
| Under 2 kg | Royal Mail Tracked 48 | £4.50 per parcel | 2-4 working days |
| Over 2 kg | DHL | £12.00 per 15 kg parcel | Next working day in most cases |
Based on customer feedback, DHL provides the most reliable service for Northern Ireland.
Highlands, Islands & Channel Islands
| Parcel Type | Service | Price (ex VAT) | Estimated Delivery |
|---|---|---|---|
| Under 2 kg | Royal Mail Tracked 48 | £4.50 per parcel | 2-4 working days |
| Over 2 kg | DPD | £18.00 per 15 kg parcel | ~2 working days |
Pallet Delivery
For some orders, it’s safer and more economical to ship via pallet. If this applies to your order, our team will confirm at the time of purchase.
- Delivery Time: Usually next working day (1–2 days in some areas).
- Equipment: Tail-lift and pump truck used to offload safely.
- Tracking: Due to the way that pallets are dispatched and delivered there is no point-by-point tracking but we do provide proof of delivery if required.
- Timing: Specific delivery times cannot be guaranteed.
- Free Delivery: For larger palletised orders, we cover the cost of a standard Mainland pallet delivery. In some remote or higher-cost delivery zones, where pallet charges exceed our standard rates, the site will charge the amount that exceeds our standard pallet delivery amount.
Oversize Items Surcharge
Due to the dimensions and weights of some items a delivery surcharge may be added per carton across all delivery options. This is to reflect the additional handling charges incurred by the courier. Please check your shipping before ordering as surcharges will not be refunded if the order has been dispatched.
Special Delivery Requests
Premium services available on request:
- Next Day Pre-12pm
- Saturday Delivery
If you require these services, please call 01923 227 449 - pricing depends on items and location.
International Deliveries
Are you ordering from the EU? We have launched a new Duty & VAT Calculator that you can use to estimate the charges that you can expect to pay if ordering from us. You can find it here. Please note that these are estimates and actual costs can vary.
We ship worldwide where viable with our courier partners.
- All parcels are sent on a DAP (Delivered At Place) basis - import duties & taxes are payable by the importer.
- For EU shipments, a VAT or EORI number may be required.
- The courier will contact you directly for customs clearance and delivery arrangements.
- We cannot make import duty/tax payments on your behalf.
- If charges are not paid and the parcel returns to us, any reshipment or refund will exclude associated return costs.
Additional Notes
- Please include a mobile number at checkout to receive delivery updates.
- If you request a Safe Place, responsibility transfers once the courier confirms delivery.
- During peak seasons, dispatch and delivery times may extend due to high order volumes.