DELIVERY INFORMATION

**DELIVERY UPDATE 17/12/2022**


Due to the ongoing strike action from workers at Royal Mail & bad weather, orders placed with Standard UK delivery will be significantly delayed and may take up to a week to arrive. If you have chosen this delivery option, we will assume that you are aware of these days and would like us to send it by Royal Mail anyway.


Delays in the DPD network have now improved but we are continuing to mainly use FedEx as over 95% of parcels sent with them are arriving on time. We recommend that if you need your order sooner and/ or it is urgent to choose the 'Courier' delivery option at checkout and your order will be dispatched primarily by FedEx. Orders are taking a maximum of 1 working day to dispatch but same-day dispatch is being processed as much as possible. The 'Courier' option means we will send the order out once packed by a Courier but does not mean that the order will be dispatched on the same day or delivered on the next working day. For customers in N.Ireland we can only send items out by Royal Mail due to the prohibitive cost of sending parcels to N.Ireland by DPD. If you require a 2 day or next day delivery to N.Ireland please email us at info@longforte.com so we can quote you for this.


During most of the year, we aim to process all orders placed by Courier Delivery received by 14:00 Monday to Friday for same-day despatch. We will attempt to dispatch Standard Delivery orders same-day but they may be dispatched the next working day when order volumes are high. If your order is urgent and placed after this time please give us a call to discuss the options available. Please note that during periods of high demand such as Christmas, orders placed approaching the the cut-off time will be attempted for same-day dispatch but may not be possible. If items cannot be dispatched on the same day they will go out on the next working day.

Royal Mail Delivery

A delivery charge of £3.95 is payable on orders where the Royal Mail option is selected and the order value is below £100.00 exc VAT. Delivery is free to mainland UK addresses (excluding Scottish Highlands) for all orders over £100.00 exc VAT.* 


We will attempt to dispatch Standard Delivery orders same-day but they may be dispatched the next working day when order volumes are high. Royal Mail Delivery is sent via Royal Mail 48 Tracked and takes around 2 working days for delivery from date of dispatch but can take longer during peak periods. The weight limit for Royal Mail 48 orders is 2kg. If your order weighs more than 2kg or the dimensions of the parcel are beyond Royal Mail's parcel allowed parcel size, your order will automatically be charged for courier delivery.

Courier Delivery

All orders received by the 3pm cut-off (Monday to Friday) will be dispatched on the same day. Any orders received after 3pm on Friday and up until 11.59pm on Sunday will be dispatched on the subsequent Monday.


Please note that due to the volume of orders we receive we have to split our courier dispatches between FedEx and DPD. If you require one service over another please let us know and we will try our best to accommodate however we cannot guarantee this especially during busy periods.


A delivery charge of £5.99 per parcel is payable if the order value is below £100.00 exc VAT. Delivery is free to mainland UK addresses (excluding Scottish Highlands) for all orders over £100.00 exc VAT.* We request that customers enter their mobile numbers at checkout so that you can receive regular updates on your delivery to ensure that someone will be in to receive the goods. Please note that the goods are your responsibility if you request them to be left in a Safe Place by the courier.

Non-Mainland UK

Special rates apply for Europe, Rest of World, Republic of Ireland, Northern Ireland, Scottish Highlands and the islands including Isle of Man and the Isle of Wight. If you do not see shipping options for your location available at checkout, please contact the team and we will be happy to help.

Pallet Delivery

For some orders it is sometimes safer and more economical for us to send the goods to you via Pallet. If this is the case, the team will let you know at the time of your order as the cost of this is dependent on your location and the size and weight of the pallet being sent to you. 


Our Pallet delivery service is a next working day service. Unfortunately due to the nature of the deliveries we cannot give specific times for delivery, however, you will receive a tracking link by email where you can track the progress of your order. The pallet courier will have a tail-lift and bring a pump truck to easily offload the pallet(s) from the truck.

Special Delivery Requests

We offer the following additional delivery services:


- Next Day Pre-12pm

- Saturday


If you require any of these services please contact us on 01923 227 449 as cost will depend on the items being purchased.

*Free delivery over orders totalling £100 ex VAT excludes the following items - ceramic mugs, ceramic tiles, beer steins, smashproof mailing boxes and ceramic bowls. These items do not contribute to the order total and so if the remaining eligible items in your basket have a total less than £100 ex VAT postage will still be charged at the normal rate.